Who we are
The MountainRose Vineyard(s) website (the “Website”) is owned by MountainRose Vineyards, Inc. (“MRV”).Your use of the Website and purchase of any wines or other products listed on the Website (“Products”), is governed by the policies, terms, and conditions set forth below. Please read them carefully. By using the Website or making a purchase on the Website, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use the Website and do not submit any orders for Products on this Website. These terms and conditions, in conjunction with the terms and conditions that are specified in the order process, supersede any prior or subsequent terms or conditions wherever they may appear. MRV reserves the right to make changes to the Website and to these terms and conditions at any time. Any such modifications will become effective upon the date they are first posted to the Website.
Copyright
©MountainRose Vineyards, Inc. All Rights Reserved. All information, documents, images, and HTML formatting are copyrighted and may not be reused or copied without permission. You may not create a link to this website from another website or document without MRV’s prior written consent.
Prices are subject to change without notice. We reserve the right to correct pricing errors prior to shipping and with approval of the buyer.
Cookies
If you visit our website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Internet Order Processing
Internet orders are subject to credit card verification and are processed in 1 – 3 days, this processing time does not include shipping days. All orders are subject to availability and limited to stock on hand. We make every effort to fill orders completely. We ask for your understanding when a product or vintage becomes unavailable and we will gladly recommend a similar wine.
Shipping Information
We make every effort to ship your order as quickly as possible. Please allow fourteen (14) days for delivery of in-stock items. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days. All items are shipped via ground shipping. Our wine shipping packages are in 2, 4, 6, and 12 bottle sizes. Please order in these shipping quantities to minimize your shipping cost. We DO NOT accept orders nor do we ship outside the United States, and due to state laws prohibiting the shipment of wine across state lanes, we can only ship orders to the following states (which may be subject to change): AK, FL, ID, LA, MN, MO, NE, NV, NH, NM, ND, OH, OR, DC, WV, WY, VA. Please note that an adult’s signature (21 years or older) is required for all wine deliveries.
Age Restriction
Wines may be sold only to persons at least 21 years of age. By placing an order, you are warranting to us that you are 21 years of age. Wines may be delivered only to persons at least 21 years of age. Our shippers will require a signature of someone at least 21 years of age at the time of delivery. Positive ID may be required. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying the return shipping charges. MRV requires that each order contain the correct name, billing address, CVC code, and zip code for the credit card used. If the information you provide is not an exact match, we will not process your order and accept no liability regarding your order or timeliness of delivery. To review your contact information or preferences, please sign into your account and verify that your information is correct.
Returns & Exchanges
MRV is committed to the complete satisfaction of our customers. We want to hear about any problems you may experience with our ordering process or our products. We strive to deliver high quality products with reliable shipping services so you might receive your order as quickly as possible. If you are not satisfied with your order for any reason, please let us know right away. Should any product be damaged during shipment, please email us at [email protected] and [email protected] or call us at 276-328-2013 within 24 hours of receipt of the goods so we can pursue a claim with the shipping company. Please do not send any return without contacting us first for instructions. By law, we are only allowed to accept returns of wines that were shipped in error or are obviously defective due to spoilage. For this reason, please discuss your wine choices with one of us or read the descriptions on our web site. We consider all of our wines suitable for consumption at the time of their release. Though most wines will improve with proper aging before reaching their peak of perfection, the overall quality of any wine can also be adversely affected by improper storage conditions. Important influences to any wine’s aging include the type of wine itself, temperature, humidity and lighting of the storage area, as well as the location and/or position of the bottle. As most of these conditions are beyond our control, returns will be accepted only with a valid receipt or order number and only within thirty days of purchase. If you acquired our wines from one of our retailers, please contact them about your purchase.
Privacy & Security
MRV the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. MRV collects information from our users at several different points on our website.
When you visit our site, we collect your IP address, which we use to help diagnose problems with our server, administer our site, track user’s movements, measure our site traffic and to improve our products and services. Your IP address is used to gather broad demographic information that does not personally identify you. We capture the pages that you visit when on our site so that we can help personalize your future visits.
If you come to our site from a link, we capture the information about where you came from so that we may understand from where our referrals come.
To order from us you must first set up an account on “My Account.” Setting up an account requires you to provide your email address and choose a user name and password (your “My Account”).
When you order from us, we will ask for your name, email address, telephone number, birth date, and other information. This information is necessary for us to process your order and to notify you of your order status. For now, we are using Vinoshipper to complete online orders, so we will not collect credit card information directly through our website; however, if you purchase a gift basket, we may contact you by telephone to collect payment information.
We may use your My Account information and Order Information to occasionally notify you about important changes to the site and new features you may find useful.
If you send us email or other correspondence we may keep that information in a file specific to you.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address and phone number.
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
MRV may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to third parties, but these statistics will include no personal identifying information.
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing [email protected] and [email protected].
Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at [email protected] and [email protected]. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Security& Protection
This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. If you have any questions about the security at our website, you can send an email to [email protected] and [email protected].
We will not voluntarily share your personal information with third parties unless you have consented to the disclosure or the disclosure is necessary to (1) comply with the law or with legal process, (2) protect and defend our rights and property, (3) protect our customers or users from misuse or unauthorized use of the MRV site, or (4) protect the personal safety or property of our customers or the public.
Links to Other Websites
This web site contains links to other sites. Please be aware that we at MRV are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
By using our website you consent to the collection and use of the information by MRV as described above.
Changes
Any changes to this privacy policy will be posted here. Please check back here frequently so that you may see all such changes and so that you can keep yourself informed of the information we collect, how we utilize it, and under what circumstances we would disclose it.
Contact
If you have any questions, please email [email protected] and [email protected] or call 276-328-2013 for assistance.